anne cowper head of hr
your tasks:
- deliver and manage project areas and tasks for a variety of sap erp projects, ranging in size from small to large, regional as well as global, collaborating with corporate munich based sap counterparts for functional and technical development, as well as basis and security support.
- support local demand managers for the americas region in collecting and submitting regional business process enhancement requests to corporate it change control boards for approval and prioritization.
- work with corporate it team members in munich to analyze and understand business requirements, build functional/technical design documentation, prototype solutions, configure sap, perform testing, and ultimately deliver sap solutions that meet or exceed business requirements and enterprise quality standards.
- accountable for end-to-end documentation, including end to end sap functional documentation, solution design specifications, data mapping, and unit testing. work with business sap specialists and key users globally to support integration and user acceptance test plans, as well as training and cutover planning and activities.
- support, maintain, and optimize sap transactional solutions for subject matter areas based on qualified business needs and business requirements, consistent with industry best practices.
- support sap business processes globally for implemented modules. act as next level resource for business sap specialists as it relates to sap transactional issues; thoroughly document all work progress and interactions in it service management tool; appropriately prioritize incidents and problems to meet established goals; and effectively analyze, diagnose, troubleshoot, and resolve sap application problems while adhering to established corporate incident, problem, and change management processes.